Terms and Conditions

These conditions of use explain the main rules that apply when you access Dorados Casino, create or use a player account, play available games, participate in promotions, or use any related services provided through our website (the “platform”).

By visiting, registering, or using the platform, you agree to follow these service terms. They are here to set clear expectations about how the site works, what you can expect from us, and what we expect from you so everyone can play in a fair, safe environment.

Who Can Use Dorados Casino

Dorados Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age where you are physically located.
• Ensure that online gaming and any prize redemption is lawful in your jurisdiction.

Access may be restricted in certain states, countries, or regions, and availability can change over time due to legal, regulatory, or operational reasons. It is your responsibility to confirm you are allowed to access and use the services from your location.

Creating an Account: Getting Set Up the Right Way

When you register, you agree to provide information that is accurate, complete, and kept up to date. This includes details such as your name, email address, and other information needed to operate your account.

Key account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts permitted by the operator.
• You should not register on behalf of someone else or allow anyone else to use your account.

We may limit or refuse registrations that appear incomplete, inconsistent, or not aligned with these platform rules.

Verification Checks (KYC): Why We May Ask for Documents

To protect players and the platform, Dorados Casino may request verification documents or additional information at any time. These checks may be required to confirm:

• Your identity and age
• Your address or location
• That a payment method belongs to you
• Account security details (for example, if unusual activity is detected)

If verification is required, we may pause certain actions (such as withdrawals or account changes) until the requested information is provided and reviewed.

Your Account Is Personal: Security and Proper Use

You are responsible for keeping your login credentials confidential and for all activity that occurs through your account. If you believe someone has accessed your account without permission, contact support as soon as possible.

Your account may not be:

• Shared with another person
• Sold, transferred, or assigned
• Used to play on behalf of someone else

If you choose to use shared devices or public networks, you accept the added risk and should take extra precautions to protect your information.

Deposits, Withdrawals, and Account Balances

Dorados Casino supports payment options that may include Visa and MasterCard. Payment availability, processing times, limits, and verification requirements can vary based on factors such as your location, chosen method, and account history.

Important points to understand:

• Deposits and withdrawals may be subject to minimum or maximum limits.
• Withdrawal requests can be reviewed before approval to help prevent fraud, payment misuse, or policy violations.
• We may apply reasonable checks to confirm account ownership, payment legitimacy, and compliance with these conditions of use.

Balances shown on the platform may include different types of in-platform currencies (for example, Gold Coins and Sweeps Coins/Gems) and promotional items (such as Elixirs). Each balance type may have different rules for play, eligibility, and redemption.

Bonuses and Promotions: What to Know Before You Opt In

From welcome offers to daily features and loyalty perks, promotions at Dorados Casino may come with bonus terms that apply in addition to these site terms. Always review the specific promotion details shown on the platform before participating, since they may include:

• Eligibility requirements (including location-based availability)
• Wagering or playthrough requirements (for example, Sweeps Coins/Gems may require playthrough before redemption)
• Time limits and expiration dates (some offers may expire after a set period, such as 40 days)
• Game restrictions or contribution rules
• Maximum conversion or redemption limits where applicable
• Limits on how many times a promotion may be claimed per person, household, device, or payment method

Bonuses may be credited automatically and instantly when requirements are met (for example, registration and email verification for a welcome offer). If we reasonably believe a promotion is being misused, we may adjust, remove, or withhold promotional benefits to keep play fair for everyone.

If you are looking for promotion-specific details, check the dedicated promo pages and any bonus rules presented at the time of claim.

Game Access and Platform Availability

We work to provide a reliable gaming experience across supported devices, but access to games and services is not guaranteed at all times. Availability may vary due to:

• Your location or local restrictions
• Device, browser, or operating system compatibility
• Scheduled maintenance or updates
• Technical issues, outages, or third-party service interruptions
• Changes to game catalogs or provider offerings

Games, promotions, and platform features may be added, removed, paused, or limited at any time. This can include changes driven by software providers, compliance needs, or improvements to the service.

Fair Play Rules: What’s Not Allowed

Using Dorados Casino means playing fairly and using the platform for its intended purpose. Prohibited behavior includes, but is not limited to:

• Providing false, misleading, or stolen information
• Fraud, collusion, or attempts to exploit system weaknesses
• Chargeback abuse or deliberately reversing legitimate payments
• Bonus misuse, including creating multiple accounts to claim offers
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to manipulate game outcomes or interfere with platform operations
• Letting someone else access or use your account

If gameplay patterns or account activity appear inconsistent with normal play or with the stated promotion rules, we may review the activity to protect the integrity of the platform.

When We May Restrict Access or Close an Account

Dorados Casino may take reasonable action when needed to protect players, the platform, and compliance obligations. Depending on the situation, this can include refusing service, limiting access, pausing transactions for review, suspending promotional benefits, or closing an account.

These steps may occur when we reasonably believe that:

• These service terms have been breached
• Verification is incomplete or information is inaccurate
• There is suspected fraud, misuse, or unlawful activity
• Account activity indicates risk to the platform or other players

Where appropriate and practical, we aim to handle reviews in a fair, timely, and transparent way.

Errors and Technical Issues: How They’re Handled

From time to time, the platform may experience errors, including display mistakes, incorrect balances, bonus crediting issues, game malfunctions, or interrupted sessions.

If an obvious error occurs, Dorados Casino reserves the right to correct it and to address the effects of the issue in a reasonable manner. This can include adjusting balances, reversing incorrectly credited bonuses, or voiding affected game results when a malfunction materially impacted the outcome.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If play stops being fun or feels hard to control, it’s important to take a break and seek support.

Dorados Casino may provide responsible gaming tools or account restrictions to help players manage their activity. You can also review our guidance on the [/responsible-gaming] page.

Intellectual Property and Acceptable Content Use

The platform’s design, branding, logos, text, software elements, and other original materials are owned by Dorados Casino or used under license. You may use the site for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit any platform content without prior written permission, except where allowed by law.

Third-Party Providers and Linked Services

Some parts of the platform are delivered through third-party providers, including game studios and payment processors. This means that certain services may be affected by provider availability, updates, or technical limits.

The platform may also contain links or references to third-party services. Dorados Casino is not responsible for the content or operation of external websites or tools that we do not control.

Liability: What We’re Responsible For (and What We’re Not)

Dorados Casino aims to operate the platform with care, but we are not responsible for losses or damages caused by circumstances outside our reasonable control, including:

• Internet disruptions, device failures, or unsupported configurations
• User mistakes (such as incorrect payment details)
• Third-party outages or processing delays
• Service interruptions due to maintenance, updates, or security measures
• Events that cannot reasonably be anticipated or prevented (force majeure)

Nothing in these conditions of use is intended to limit rights that cannot be excluded under applicable law.

“As Is” and “As Available” Service

The website, games, and services are provided on an “as is” and “as available” basis. While we work to keep the platform stable and secure, we cannot promise uninterrupted access, constant availability, or error-free operation across all devices, locations, and networks.

Updates to These Site Terms

Dorados Casino may update these terms and conditions from time to time to reflect platform changes, operational needs, or compliance requirements. The latest version posted on the website applies from the date it is published, unless a different effective date is stated.

Continuing to use the platform after updates are posted means you accept the revised terms. We encourage you to review this page periodically.

Related Policies You Should Review

These service terms are supported by other platform rules and policy pages that may apply depending on how you use Dorados Casino. This may include:

• [/privacy-policy]
• Cookie Policy
• Bonus terms shown on promotion pages
• AML/KYC-related requirements where applicable

Contact Dorados Casino Support

If you have questions about these conditions of use, your account, or the way the platform works, you can reach our support team at:

• Email: support@dorados.us.com

We aim to keep these platform rules clear and practical so you know what to expect when you register, play, and manage your account. By using Dorados Casino, you agree to follow them, helping maintain a fair and secure experience for everyone.